Privacy policy

Date of entry into force: 18/07/2025

§1 Introduction and organizational information:

At Zenny Agency P.S.A., we strive to serve our clients and contacts to the best of our ability. Part of our commitment is to responsibly manage the personal data collected through our website, zenny.agency , and any interactions with it.

Our main purposes for processing this data are:

§2 Scope and application:

Our privacy policy aims to protect the personal data of all our stakeholders, including website visitors, registered users, and customers. Whether you are simply browsing our website at zenny.agency , using our services as a registered user, or contacting us as a valued customer, we ensure that your personal data is treated with the highest standards of privacy and security. This policy outlines our practices and your rights related to your personal data.

§3 Data collection and processing:

Our commitment to transparency and data protection extends to how we collect and use your personal data. We collect personal data through various interactions, including, but not limited to, when you use our services or products, such as digital marketing services focused on performance advertising, web analytics, automation, conversion rate optimization (CRO), and e-commerce growth strategies. We also offer website development, strategic consulting, educational content, or direct communication.

Below is a list detailing the types of personal data we may process:

Approximate location based on IP address
Real-time location (e.g. GPS)
Operating system and version
Interaction records (e.g., clicks, time spent on pages)
Device ID
IP address
Browser Information and Language
Payment information (e.g. credit card number, bank details)
Address and city
Email address and/or phone number
Name and surname
Purchase history
Payment method and history

Please remember that we only process data necessary to provide our services, comply with legal obligations, or improve your user experience. Your privacy is our priority, and we make every effort to process your personal data responsibly and in accordance with applicable regulations.

At Zenny Agency P.S.A., we believe in the responsible and ethical use of personal data. The data we collect serves many purposes, all of which are aimed at improving the services we offer and ensuring the highest level of satisfaction for our users, clients, and employees. Here are the key ways we use the personal data we collect:

Marketing and advertising
Viewing movies
Tag management
Payment processing
Customer service
Compliance with legal obligations
Authentication and security
Transaction processing
Research and development
Customizing and adapting the user experience
Communication efforts
Analytics and performance tracking
Providing access to exclusive content
User opinions and satisfaction
User engagement and retention
Fraud prevention and risk management

Your privacy is our priority. We process your personal data transparently, in accordance with your preferences and applicable privacy laws. We make every effort to ensure that your data is used only for the purposes for which it was collected and in the manner authorized by you.

§4 Data storage and protection:

Data storage:

Personal data is stored on secure servers located in Munich, Germany . For services that require international data transfer, we ensure that such transfer complies with all applicable laws and maintain data protection standards equivalent to those in our primary location.
Data Hosting Partners: We partner with reputable data hosting providers who are committed to state-of-the-art security measures. These partners are selected based on their adherence to rigorous data protection standards.

§5 Data Sharing and Disclosure

At Zenny Agency P.S.A., we are committed to protecting your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your information. Below are our practices in this regard:

Sharing personal data:

Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf. These trusted entities may have access to your personal information on a need-to-know basis and are contractually obligated to maintain the confidentiality of your information. These partners are prohibited from using your personal information for any purpose other than providing services to Zenny Agency PSA and are obligated to maintain the confidentiality of your information.

§6 Data processing agreements:

When we share your data with third-party service providers, we do so in accordance with data processing agreements (DPAs), which ensure that your data is managed in accordance with the GDPR and other applicable data protection laws. These agreements require third parties to implement appropriate technical and organizational measures to ensure the security of your data.

Transparency and control:

We believe in transparency and putting you in control of your personal data. You will always be notified of any significant changes to our data sharing practices and, where appropriate, you will have the opportunity to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal data is only disclosed in accordance with this policy and only when there is a legitimate reason to do so. If you have any questions or concerns about how we share and disclose your personal data, please contact us at rodo@zenny.agency or call +48 734 451 958 .

§7 User Rights and Choices:

At Zenny Agency P.S.A., we recognize and respect your rights regarding your personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring that you can effectively exercise your rights. Below is an overview of your rights and how to exercise them:

Your rights:

Right of access (Article 15 GDPR): You have the right to request access to the personal data we hold about you and to obtain information about how we process it.
Right to rectification (Article 16 GDPR): If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request that it be rectified or completed.
Right to erasure (“right to be forgotten”) (Article 17 GDPR): You have the right to request the erasure of your personal data, including if they are no longer necessary for the purposes for which they were collected.
Right to restriction of processing (Article 18 GDPR): You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability (Article 20 GDPR): You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit this data to another controller.
Right to object (Article 21 GDPR): You have the right to object to the processing of your personal data, under certain conditions, including processing for direct marketing purposes.
Right to withdraw consent (Article 7 §3 GDPR): If the processing of your personal data is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.

§8 Exercising your rights:

To exercise any of these rights, please contact us at rodo@zenny.agency or call +48 734 451 958. We will respond to your request in accordance with applicable data protection laws and within the time limits specified therein. Please note that in some cases, we may need to verify your identity as part of this process to ensure the security of your personal data.

We are committed to making it easier for you to exercise your rights and ensuring you have full control over your personal data. If you have any questions or concerns about how we process your personal data, please contact us.

§9 Cookies and tracking technologies:

At Zenny Agency P.S.A., we value your privacy and strive to be transparent about our use of cookies and other tracking technologies on our website, zenny.agency . These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your experience, and providing information that helps us improve.

Understanding cookies and tracking technologies:

Cookies are small data files placed on your device that allow us to remember your preferences and collect information about how you use the website. Tracking technologies such as web beacons and pixel tags help us understand how you use our website and which pages you visit.

How we use these technologies:

Essential cookies: These are essential for the website to function, such as authentication and security. They do not require consent.
Performance and analytics cookies: These collect information about how visitors use our website, which pages are visited most often, and whether web pages receive error messages. These cookies help us improve our website.
Functional cookies: enable the website to provide enhanced functionality and personalisation, such as remembering your preferences.
Advertising and targeting cookies: These cookies are used to deliver ads that are more relevant to you and your interests. They are also used to limit the number of times you see an ad and help measure the effectiveness of an advertising campaign.

Your choices and consent:

When you first visit our website, you will see a banner asking for your consent to the use of cookies, which will allow you to:

Accept all cookies: Consent to the use of all cookies and tracking technologies.
Reject non-essential cookies: Only strictly necessary cookies will be used to provide you with essential site functionality.
Customize your preferences: Select the categories of cookies you want to allow.

Changes to how we use cookies:

International data transfer:

At Zenny Agency P.S.A., we may transfer your personal data to locations outside your country of residence, including to countries with different data protection laws than your jurisdiction. We want to assure you that any such transfers are carried out with the utmost care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

§10 Direct Marketing and Communication:

At Zenny Agency P.S.A., we may use your personal data to send you marketing communications about our products, services, promotions, and other relevant information that we believe may be of interest to you. We strive to ensure that our direct marketing practices are transparent, lawful, and compliant with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

Obtaining consent for direct marketing:

Consent to receive marketing messages: Where required by law, we will obtain your express consent before sending you marketing messages directly. This means you will have the opportunity to actively consent to receiving marketing messages from us before we send them to you.
Unsubscribe: Every direct marketing communication we send you will include clear instructions on how to unsubscribe or opt out of receiving future marketing communications. You can exercise your right to unsubscribe at any time, and we will promptly comply with your request to stop sending you marketing communications.

Types of direct marketing communications:

We may use your personal data to send you direct marketing communications through various channels, including:

E-mail
SMS
Social media platforms

§11 Data Breach Notification Procedures:

At Zenny Agency P.S.A., we understand the importance of protecting your personal data and take proactive steps to safeguard it. In the event of a data breach that threatens your privacy rights and freedoms, we have established clear procedures to quickly identify, assess, and mitigate the impact of the breach. Our data breach notification procedures are designed to comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR).

Detection and assessment:

Internal Monitoring: We employ robust security measures and monitoring systems to quickly detect and respond to potential data breaches.
Impact Assessment: Upon discovery of a data breach, we will conduct a detailed assessment to determine the nature and scope of the breach, including the types of personal data affected and the potential impact on affected individuals.

Notification obligations:

Regulatory Authorities: Where required by law, we will notify the relevant data protection authorities of a data breach within 30 days , following the procedures set out in applicable law.
Affected individuals: If a personal data breach poses a significant risk to your privacy rights and freedoms, we will notify you within 30 days , providing clear and concise information about the breach, the types of personal data affected, and steps you can take to protect yourself.

Communication channels:

Email Notification: Where possible and appropriate, we may notify affected individuals via email using the contact information you have provided to us.

Support and assistance:

In the event of a data breach, we are committed to providing affected individuals with the necessary support and assistance, including guidance on steps they can take to mitigate the potential risks associated with the breach.

Contact Person: If you have any questions or concerns regarding the data breach or believe you may have been the victim of an attack, please contact us immediately at rodo@zenny.agency or by calling +48 734 451 958 .

§12 Policy updates and changes:

At Zenny Agency P.S.A., we strive to keep you informed about how we process your personal data and any changes to our privacy practices. We may update this privacy policy from time to time to reflect changes in legal requirements, industry standards, or our business. We will ensure that any updates are communicated transparently and in accordance with applicable data protection laws.

Notification of changes:

Notification Procedure: If we make material changes to our privacy policy that may impact your rights or how we process your personal data, we will notify you in a prominent manner, such as via email, website notifications, or other appropriate channels. We will also indicate the effective date of the updated policy at the top of the document.
Reviewing Changes: We encourage you to periodically review our privacy policy to stay informed about how we collect, use, and protect your personal information. Your continued use of our services after any changes to our policy constitutes acceptance of the updated terms.

Consent to significant changes:

For material changes to our privacy policy that require your consent under applicable data protection laws, such as the General Data Protection Regulation (GDPR), we will seek your express consent before the changes take effect. You will be given the opportunity to review the updated policy and provide your consent before the changes take effect.

Contact us:

If you have any questions or concerns about our privacy policy or its updates, please contact us at rodo@zenny.agency or by phone at +48 734 451 958. We are available to answer any questions and ensure you have the information you need to be confident in the processing of your personal data.